1. Eligibility:

   - To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

   - Returns must be requested within 30 days of the purchase date.

 

2. Non-Returnable Items:

   - Certain items are not eligible for return, including perishable goods, personalized items, and gift cards.

   - Clearance items are also not eligible for return.

 

3. Return Process:

   - To initiate a return, please contact our customer service team at boostbuddyca@gmail.com

   - You will be provided with a return authorization number and instructions on how to return the item.

 

4. Return Shipping:

   - Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.

   - We recommend using a trackable shipping service and purchasing shipping insurance for returns.

 

5. Refunds:

   - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

   - Refunds will be issued to the original method of payment within 3-4 days of receiving the return.

   - Original shipping charges are non-refundable.

 

6. Exchanges:

   - If you wish to exchange an item, please contact our customer service team to arrange for a replacement.

   - Exchanges are subject to availability.

 

7. Damaged or Defective Items:

   - If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging.

   - We will provide instructions on how to return the item for a replacement or refund.

 

8. Restocking Fee:

   - A restocking fee may apply to certain returns, depending on the condition of the returned item and the reason for the return.

 

9. Contact Information:

    - If you have any questions or concerns about our return policy, please contact us at boostbuddyca@gmail.com

 

10. Policy Updates:

    - We reserve the right to update our return policy at any time. Any changes will be posted on our website.